A top MNC is looking for highly dynamic and dedicated professionals to fill up the following position:
Job Title : Helpdesk Specialist (English and Mandarin)
Roles : Essentially to deliver support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting applications and software’s for all internal customers, such as operations, development, and other business units.
Responsibilities:
Responds to inquiries and requests for assistance with the organization’s computer systems, applications, or PC’s over the phone, email and instant messaging platform
Identifies problems, troubleshoots and provides advice to assist users
Coordinates with other IS areas to resolve problems if necessary
Be the Applications expert to support several applications to several Groups of Users
Assist the Support Manager in improving the process of providing Users-care support.
Requirements:
Min Diploma/Degree in Computer Science/Information Technology with at least 1 year experience in IT Call Center/Helpdesk or Applications Support Specialist
Good analytical skills in solving PC application problems
Basic/Intermediate working knowledge, networking on Windows platform, Web/Shell programming and Firewall experience will be advantageous
Fresh Graduates with good networking knowledge are also welcome to apply
Proficiency in MS-Office applications
Self motivated & pleasant personality
Excellent interpersonal and communicative skills
Possess good judgment, negotiation and interpersonal skills
Persistent, willing to go the extra mile to satisfy the customers’ need
Proficient in English and Mandarin （中、英文听、说、读、写均要流利）
Working Hours (subject to change):
On Rotational shift
44 hours per week or 88 hours per fortnightly
注：轮班制的工作时间， 一周工作44小时，5天工作制
早班上班时间一般为：6：00 Am/8:00Am 或9：00AM
下午班上班时间一般为：１：００Pm／２：００Pｍ
晚班上班时间一般为：10：00 PM/11:00 Pm
Benefits
Annual Leave : 14 days paid annual leave per annum
Medical Leave : 14 days paid medical leave; 46 days paid hospitalization leave
Night Shift Allowance : Sgd 30 / night
Taxi Claim : Shift starts before 6am or shift ends at 11:00 pm and beyond.
Employment term: Contract based (yearly renewable)
Salary: 超过2000新元，面议。
工作地点：Kaki Bukit Road, Singapore
有兴趣的申请者请联系：陈女士
简历中请包括照片、联系方式、目前薪酬及期望薪酬发至：
[email protected]TEL:65-6846 5438（周一、三、五）
注：非新加坡公民或PR可申请，公司代办相关准证。
特别注意事项：请申请者将自己的中、英文姓名注明在邮件的主题栏中，没有注明的将不受理。